Sim issues

tcfrayn — Thu, 14 Jul 2022 16:00:10 GMT

I can't log into my account to change my Sim card. Keeps telling me there was a problem changing my password or that nothing matches. Please help

Re: Sim issues

softech — Thu, 14 Jul 2022 16:03:57 GMT

@tcfrayn you tried using a different browser (Edge /Firefox/Chorme) ? or tried Incognito mode?

If you have problem logging in still and Reset Password link not helping, please open ticket with PM Support :

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

computergeek541 — Thu, 14 Jul 2022 23:16:14 GMT