topic Re: payments in Get Support

payments

melski68 — Thu, 14 Jul 2022 14:24:54 GMT

Hello,

I recently received a new credit card number and I am trying to change my pre-authorized payment details. The website is not processing them - it keeps saying "Oops. Something went wrong. Try again later."

I've also tried to just make a payment on my account as the payment is due, but I get the same message.

Please let me know what I should do so that you will accept my money!

Thanks for your help.

Re: payments

MrSpock — Thu, 14 Jul 2022 15:05:51 GMT

@melski68 hi change browsers try ingognito or secret mode if that doesn't work,contact a cs agent to manually add cc info to your account you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: payments

Yummy — Thu, 14 Jul 2022 14:33:55 GMT

Try using different browser or incognito mode.

Do NOT try to change CC info too many times as you will trigger CC fraud lock.

If everything fails, ask agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: payments

melski68 — Thu, 14 Jul 2022 14:35:40 GMT

No idea what ingognito or secret mode are. Could you elaborate?

Re: payments

melski68 — Thu, 14 Jul 2022 14:38:48 GMT

Yay! Punctuation! Thank you for that. And thanks for the warning - I'd have kept on trying!

Re: payments

MrSpock — Thu, 14 Jul 2022 15:07:37 GMT

@melski68 😀 Now might be a good time to learn

Re: payments

charlescklai — Sun, 17 Jul 2022 23:45:07 GMT

Safari browser (normal and private window) did not work. I was able to change payment information using Chrome Incognito.

Re: payments

melski68 — Tue, 19 Jul 2022 17:11:40 GMT

Thanks. I ended up using Firefox incognito on a pc instead of my MacBook. Why do phone providers make it so difficult, eh?