topic Add a new visa card in Get Support

Add a new visa card

Saber — Thu, 14 Jul 2022 12:58:58 GMT

Hi there,

How I can add a new visa card?

I have tried many times but it does not work.

Kind regards,

Saber

Re: Add a new visa card

computergeek541 — Thu, 14 Jul 2022 13:01:55 GMT

If you tried many times, you've likely locked out your card from being used at Public Mobile. You'll need to discuss this with a CSA. Please open a ticket using the chatbot.

Re: Add a new visa card

softech — Thu, 14 Jul 2022 13:02:02 GMT

@Saber Generally, you just need to login to My Account and add the card from the Payment page

But you tried multiple times and failed, it is possible a fraud lock is triggered on PM side . Please open a ticket with PM Support to have them check and assist add the card into your account:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Add a new visa card

darlicious — Thu, 14 Jul 2022 13:21:53 GMT

@Saber

Now that you have to contact customer support you can get them to add your card to the account.

For future reference....

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

Reboot your device.
Clear your browser, use secret/incognito mode in firefox, chrome or safari.
Choose replace card rather than remove card.
Copy your address from your billing statement.
Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
Do not put a space in the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary.
Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from customer support.

If you need to make a payment choose "other amount" add the payment amount, confirm and submit. If your account is suspended it should automatically reactivate. Log out and reboot.

Re: Add a new visa card

dust2dust — Thu, 14 Jul 2022 15:00:10 GMT

@darlicious- The system has changed. You'll need to update your reference material.

Re: Add a new visa card

darlicious — Thu, 14 Jul 2022 16:31:48 GMT

@dust2dust

Lol...I did but not enough obviously. Well there is an account I can practice on I just have to access the email to get into the account. My account still has my stolen credit card on it from nearly 3 years ago.

Re: Add a new visa card

darlicious — Thu, 14 Jul 2022 18:38:33 GMT

@Saber

Did you update your credit card info? Admittedly the more difficult part of the process was getting the email 2FA verification code. It took a good 40 seconds to recieve it. So 20 seconds to switch back and enter the code. It didnt accept it so I had to redo the process. I was in on the second try but got kicked out after I got a blank page. Third time lucky? Yes and I immediately went to the profile and disabled the 2FA.

The easy part was changing the card. Clicked on manage payment. Filled in the card details. Card #, expiry date, CVV and postal code. Hit enter(or did it say save?) and waited.....nothing. I gave it a good 30 seconds and hit enter again. The details went blank then the circle of death appeared for about one rotation and updated!