topic Log in and password change problems. in Get Support

Log in and password change problems.

bpk79 — Thu, 14 Jul 2022 18:29:52 GMT

I've been trying to log into my account for 2 days now after receiving a text saying that there are insufficient funds. I believe other members have had the same problem. Unable to log in or change password. So frustrating. Anyone able to resolve this issue?

Re: Log in and password change problems.

RossN — Thu, 14 Jul 2022 11:59:08 GMT

@bpk79 hi if you are still having issues signing in

contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email and password reset

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Log in and password change problems.

darlicious — Thu, 14 Jul 2022 12:03:33 GMT

@bpk79

Do you have autopay? If you do then you are fine as long as you have service.

Re: Log in and password change problems.

softech — Thu, 14 Jul 2022 12:13:23 GMT

@bpk79 You tried the Reset Password feature? It will send you a 2FA code to either email or phone, did you get that?

If unable to get in still, open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Log in and password change problems.

KatN — Thu, 14 Jul 2022 14:31:11 GMT

I have also been unable to log in over the last few days. At first I was still able to log in to my account just not my rewards. Now the only thing I can log in to is Community. I have submitted a ticket and they say they are working on fixing the problem. At this point, I think all we can do is wait.

Re: Log in and password change problems.

bpk79 — Thu, 28 Jul 2022 14:28:51 GMT

Yes I do have autopay and that seemed to resolve the issue. Thank you everyon for your input.