topic Re: Credit Card payment not processing in Get Support

Credit Card payment not processing

Qtp — Thu, 14 Jul 2022 04:48:40 GMT

It’s been all day that I haven’t been able to use my phone for calls. I’ve missed some really important calls today…. I’ve tried many attempts and also use all different can of payment to renew my contract but it keeps on saying there’s an error?

This is as bad as the Rogers incident. Help!

Re: Credit Card payment not processing

softech — Thu, 14 Jul 2022 04:53:08 GMT

@Qtp could have tried too many times and triggered a fraud lock.

Please open ticket with PM Support and have them to confirm. They can unlock it for you first and can assist to try to process the payment after:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Credit Card payment not processing

Qtp — Thu, 14 Jul 2022 05:06:15 GMT

Thank you for your help. I’ve submitted the ticket. Hopefully I’ll get help soon.

Re: Credit Card payment not processing

lbanfield — Thu, 14 Jul 2022 12:26:33 GMT

I can’t see the fraud lock being the issue as I have three accounts locked out and wouldn’t take the card I put in from the start

Re: Credit Card payment not processing

softech — Thu, 14 Jul 2022 12:33:06 GMT

@lbanfield The Fraud lock I meant is on PM side. If you attemptedd payment or attempted changing cards too many times, it will trigger that

Just open a ticket with PM Support first and see what they say