topic Re: Not able to login in Get Support

Not able to login

Mindy208 — Thu, 14 Jul 2022 03:24:16 GMT

It has a login issue tonight. I typed my email address and password prefectly and then go to verification section. I typed the six digits on the website. Everything is correct and it didn't go through. It is supposed to be the overview page after login. But NO. It repeat the login page again and again. I typed my email address and password again and again. Then it's another verification code again and again.

I would like to know what happens of the system tonight.

Re: Not able to login

darlicious — Thu, 14 Jul 2022 03:28:04 GMT

@Mindy208

Dont do anything after imputting the 6th digit just wait. Then it will allow you in. I did the same thing today.

Re: Not able to login

softech — Thu, 14 Jul 2022 03:28:08 GMT

@Mindy208 Could be just a browser issue

Try Incognito mode, or clear cached and reboot or try a different browser (Edge/Firefox/Chrome)

Or If you have another device, try it there

Re: Not able to login

Mindy208 — Thu, 14 Jul 2022 03:30:34 GMT

I used another cellphone to login another PM account. It's the same. Repeat and repeat.

Re: Not able to login

softech — Thu, 14 Jul 2022 03:31:49 GMT

did you try what @darlicious suggested about?

try on Incognito mode

Re: Not able to login

Mindy208 — Thu, 14 Jul 2022 03:55:51 GMT

Thanks and I am in. Have a great night.