topic Re: payment in Get Support

payment

Lor1 — Thu, 14 Jul 2022 01:57:07 GMT

I need to make a payment on my account. I cannot access my account because I do not know the password. I have tried resetting the password but have not gotten an e-mail nor a text.

Is it possible for you to use the credit card on file to make the payment?

Lorelei

Re: payment

softech — Thu, 14 Jul 2022 01:58:34 GMT

@Lor1 you can make the payment with *611 if you know the 4 digits PIN

if you don't, then open ticket with PM Support and have them reset the password:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: payment

will13am — Thu, 14 Jul 2022 03:00:25 GMT

@Lor1 , by chance does your email address have an alias format (e.g., myemailaddresss+suffix@gmail.com)? I have found that alias formatted email addresses with the plus sign is not receiving 2FA codes and so this issue could be related to password reset.

Re: payment

softech — Thu, 14 Jul 2022 03:02:05 GMT

@will13am wrote:
@Lor1 , by chance does your email address have an alias format (e.g., myemailaddresss+suffix@gmail.com)? I have found that alias formatted email addresses with the plus sign is not receiving 2FA codes and so this issue could be related to password reset.

Oh no, the alias trick finally come back and haunt us

payment

darlicious — Thu, 14 Jul 2022 03:15:43 GMT

@Lor1

Are you registered for autopay? If so then it will pay for your plan. Otherwise you can purchase a pm voucher and load it via 611. Read this post...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Voucher/td-p/830028