topic Re: Cannot reset password/login in Get Support

Cannot reset password/login

syndicate — Tue, 04 Jan 2022 19:37:01 GMT

Tried to reset password - got an e-mail to do so but the link immediately expires?

Can't seem to login. Please help!

Re: Cannot reset password/login

SD08 — Mon, 11 Sep 2017 03:05:53 GMT

Your account needs a password reset with the help of a moderator.

Click this Moderator_Team link to send a private message for assistance. Include your e-mail address and phone number.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Password resets are time-sensitive, so be alert for any response from the mods, and don't delay once you get the reset message.

Re: Cannot reset password/login

will13am — Mon, 11 Sep 2017 03:21:06 GMT

@syndicate, since the moderator team is done for the day, you could try doing the password reset yourself again. I have helped friends with doing this and the emails were timely. I don't know if the system is variable with timing or not, but the two times I did it, I think the email came within 5 minutes. This is using gmail.

Re: Cannot reset password/login

baijuxp — Mon, 11 Sep 2017 03:57:53 GMT

Hi there,

Not sure if you are answering the security challenges correctly?

Sometimes if the answers do not match the answers you provided, it may not be sending an email out.

Re: Cannot reset password/login

Mary_M — Mon, 11 Sep 2017 13:17:30 GMT

Good morning @syndicate,

thank you for reaching out to us!

Sorry to hear that you've been locked out of your self-serve account. I tried locating your private message but it seems like you haven't sent one yet. If you still require any assistance, please feel free to send a private message to moderator_team 🙂

Let's keep the conversation going,

Mary