topic Re: Lost new sim card in Get Support

Lost new sim card

victorheller — Wed, 13 Jul 2022 23:26:21 GMT

Hi. I’ve placed an order for a new SIM card and it’s two weeks past due. Website reported my card shipped with Canada Post.

Absolute silence since then. No tracking, no regards.

Re: Lost new sim card

MrSpock — Wed, 13 Jul 2022 23:30:54 GMT

@victorheller hi it can take up to 3 weeks to arrive you can ask a cs agent if it has been delivered you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Lost new sim card

softech — Wed, 13 Jul 2022 23:34:14 GMT

@victorheller it could take up to 3 weeks for PM to deliver. You can open a ticket with PM support and ask for an update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there