topic Re: Double charges for July in Get Support

Double charges for July

SilverBirch — Wed, 13 Jul 2022 22:51:44 GMT

I have been charged twice for the month of Ju

Re: Double charges for July

esjliv — Wed, 13 Jul 2022 22:56:00 GMT

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Double charges for July

Timer — Wed, 13 Jul 2022 23:03:45 GMT

@SilverBirch

check your account at Available funds $ money keep there for next payment

or open a ticket with customer support agent Click here with Simon or if you are having issues to open ticket , send private message to a CS_Agent here: https://bit.ly/2GGCJzH

Double charges for July

darlicious — Wed, 13 Jul 2022 23:21:27 GMT

@SilverBirch

When did you activate? Any chance you had an error on the first try and redid the activation? If you don't see the extra payment in your available funds you may have activated twice and will need to contact customer support. This is advisable if your autopay charged double to havrpe the CSA open a tech team ticket to investigate why this has occurred.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.