topic Re: My Account in Get Support

My Account

Braelan — Wed, 13 Jul 2022 20:24:44 GMT

I am unsure if we have a My Account or not, as the guy at the store activated the account. I am unable to log in, unable to change password and unable to register an account. Very confused and very frustrated!

Re: My Account

Meow — Wed, 13 Jul 2022 20:30:30 GMT

To create self-serving account at PM you have to have either already established service or at least SIM card ready to be activated in due course of creating PM account.

If you are not sure if you have self-serving account you can contact agent and he/she will determine if you have one.

To log in you need your email and password.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: My Account

Braelan — Wed, 13 Jul 2022 20:33:29 GMT

We have had the Sim since May. I am unable to login and I am unable to do anything. At this point I want to cancel the account and can't even log in to do that. I am tech savy but this is ridiculous!

Re: My Account

Braelan — Wed, 13 Jul 2022 20:55:18 GMT

thanks

Re: My Account

Timer — Wed, 13 Jul 2022 20:35:04 GMT

@Braelan

go to your message type CS_Agent

Re: My Account

CS_Agent — Wed, 13 Jul 2022 20:58:16 GMT

Hello Braelan,

Thank you for contacting the Public Mobile Team.
My name is Edmund, I'm sorry to know that you're having issues with your account, I will do my best to help you, but we have to keep you information safe, so please help us to verify your account.

You’ll be presented with 2 easy options to verify your identity. If you don’t have the required information for one of the two options, please let me know and we’ll find a secure alternative.

Please click on the link below and follow the steps:

https://bit.ly/3O1F081

Kind regards,

Edmund
Public Mobile Customer Support Agent

"NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log in to the Community and reply via Private Message".

Re: My Account

Braelan — Wed, 13 Jul 2022 21:03:29 GMT

done

Re: My Account

Braelan — Wed, 13 Jul 2022 21:05:33 GMT

Verified

Re: My Account

Braelan — Wed, 13 Jul 2022 21:14:39 GMT

verified

Re: My Account

hTideGnow — Wed, 13 Jul 2022 21:23:33 GMT

Hi @Braelan check your inbox CS Agent will reply you there now

Re: My Account

CS_Agent — Wed, 13 Jul 2022 21:25:35 GMT

Hello Braelan,

Unfortunately, it seems like there was an issue with the verification link, your account couldn't be verified.

Please answer at least 3 of the following questions:

- Your Public Mobile phone number
- Your security pin number (4 digits)
- Your account number
- Your e-mail address
- The last 4 digits of your credit card (if there is a credit card registered)
- The last payment amount and date

I look forward to your response.

Kind regards,

Edmund
Public Mobile Customer Support Agent

"NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log in to the Community and reply via Private Message".

Re: My Account

Braelan — Wed, 13 Jul 2022 21:41:39 GMT

Re: My Account

computergeek541 — Wed, 13 Jul 2022 22:28:22 GMT

@CS_Agent wrote:
Hello Braelan,

Unfortunately, it seems like there was an issue with the verification link, your account couldn't be verified.

Please answer at least 3 of the following questions:

- Your Public Mobile phone number
- Your security pin number (4 digits)
- Your account number
- Your e-mail address
- The last 4 digits of your credit card (if there is a credit card registered)
- The last payment amount and date

I look forward to your response.

Kind regards,
Edmund
Public Mobile Customer Support Agent

"NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log in to the Community and reply via Private Message".

@CS_Agent (Edmund)

I would suggest against posting messages such as this in Community prompting for this type of informaiton. Despite the disclaimer, time and time again, some (too many) customers will simply press/use the reply button and post all of that information for everyone to see.