topic Re: Log in attempts in Get Support

Log in attempts

jay18 — Wed, 13 Jul 2022 21:48:06 GMT

Tried numerous times to login and failed, now it says to many attempts and cannot access account

Re: Log in attempts

MrSpock — Wed, 13 Jul 2022 21:50:30 GMT

hi when you are locked out for to many attempts you have to wait 3 hours for a reset if it doesn't work then, you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Log in attempts

softech — Wed, 13 Jul 2022 21:50:31 GMT

@jay18 you might need to wait 3 hours and try again with a Reset Password.

or you can open ticket with PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Log in attempts

Meow — Wed, 13 Jul 2022 21:55:10 GMT

Now you have to wait certain time to try again. Use different browser.

You can contact agent to unlock your access through links provided.

Re: Log in attempts

computergeek541 — Wed, 13 Jul 2022 21:57:03 GMT

@jay18 wrote:
Tried numerous times to login and failed, now it says to many attempts and cannot access account

Is this for your Community account (and you created a new Community account to ask abou this) or is this for your Self Serve account?

Re: Log in attempts

esjliv — Wed, 13 Jul 2022 21:57:39 GMT

@jay18 wrote:
Tried numerous times to login and failed, now it says to many attempts and cannot access account

@jay18 - has your account been in active status within 90 days?

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

Otherwise, see other posts.

Re: Log in attempts

jay18 — Wed, 13 Jul 2022 22:04:42 GMT

Yes account is active and did enter correct info

Re: Log in attempts

jay18 — Wed, 13 Jul 2022 22:05:14 GMT

Ok thank you

Re: Log in attempts

jay18 — Wed, 13 Jul 2022 22:06:20 GMT

What are the links?

Re: Log in attempts

jay18 — Wed, 13 Jul 2022 22:06:41 GMT

Community account

Re: Log in attempts

jay18 — Wed, 13 Jul 2022 22:10:02 GMT

Ok thank you