topic Re: Can't log in. in Get Support

Can't log in.

kieshasmith18 — Wed, 13 Jul 2022 21:33:54 GMT

I have typed the correct email and password multiple times only for it to tell me it's the incorrect information. Tried changing my password and logging in with the new one and that didn't work either. Now its saying I'm "exceeded amount of login attempts" I'm not happy at all I have $200 in there for phone bills and add ons!!

Re: Can't log in.

softech — Wed, 13 Jul 2022 21:36:28 GMT

@kieshasmith18 no worry, open ticket with PM support and they will sort it out for you quickly

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Can't log in.

MrSpock — Wed, 13 Jul 2022 21:37:11 GMT

@kieshasmith18 hi when you are locked out for to many attempts you have to wait 3 hours for a reset if it doesn't work then, you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Can't log in.

Meow — Wed, 13 Jul 2022 21:57:42 GMT

@softech wrote:
@kieshasmith18 no worry, open ticket with PM support and they will sort it out for you quickly

Quickly??!?!?! Optimist

With all glitches occurring on 13th July I guess agents are overwhelmed and it might take longer than usual.

But he might be lucky, you never know...

Re: Can't log in.

softech — Wed, 13 Jul 2022 22:02:32 GMT

@Meow

Quick is a relative term and can be personal. LoL