topic Re: Plan increase in Get Support

Plan increase

johnmacpei — Wed, 13 Jul 2022 19:11:38 GMT

So, my 6+2 gb plan went from $50 to $89, over $100 with tax...is this for real, with no "we're increasing your plan" message?

Re: Plan increase

hTideGnow — Wed, 13 Jul 2022 19:13:01 GMT

HI@johnmacpei

Where you see that? Please share a screenshot

Re: Plan increase

RossN — Wed, 13 Jul 2022 19:13:34 GMT

@johnmacpei it's just another bug with the new roll out please ignore, it will go away in a day or two

Re: Plan increase

BKNS27 — Wed, 13 Jul 2022 19:14:58 GMT

@johnmacpei

I think there are still glitches on the new PM website.

Others have indicated the same thing from 30 days to 90 days payment.

Re: Plan increase

johnmacpei — Wed, 13 Jul 2022 19:17:08 GMT

This "upgrade" certainly added nothing to ease of use...good god

Re: Plan increase

johnmacpei — Wed, 13 Jul 2022 19:18:38 GMT

My plan is due tomorrow, can't wait 2 or 3 days

Re: Plan increase

BKNS27 — Wed, 13 Jul 2022 19:18:57 GMT

@johnmacpei

Definitely contact a CS_Agent to have it fixed.

Re: Plan increase

hTideGnow — Wed, 13 Jul 2022 19:21:01 GMT

HI@johnmacpei

open a ticket with CS agent

But what is showing on the Plan and Add-on page, what does it say?

Re: Plan increase

johnmacpei — Wed, 13 Jul 2022 19:29:53 GMT

Called 611, added a payment that way, was $47 + tax as it should be. PM online sucks, has sucked forever so I'll use 611 going forward...hard to believe but it's so much simpler with a card registered

Re: Plan increase

ReallyPissedOff — Wed, 13 Jul 2022 20:45:18 GMT

Why would you pay $50 for 8gb of data when you can get 10gb for the same price.

Was this a grandfathered 90 day plan?

Re: Plan increase

johnmacpei — Wed, 13 Jul 2022 21:22:39 GMT

I pay $50 for 6+2 gb because that plan includes free US calling. I can't show my plan and add-ons because that's all grayed out on my account

Re: Plan increase

hTideGnow — Wed, 13 Jul 2022 21:25:59 GMT

Hi @johnmacpei open ticket with PM CS Agent to have them check But Oracles confirmed that no plan will be changed