topic Re: Payment question in Get Support

Payment question

Sophie07 — Wed, 13 Jul 2022 20:59:17 GMT

Got a weird text saying that I have insufficient funds to reload my plan for this month, but I’m registered to auto pay. I tried to update my card but it kept giving me an error message. Any ideas?

Re: Payment question

Timer — Wed, 13 Jul 2022 21:02:09 GMT

@Sophie07

i think the new update website is not finish yet
and ignore this message

Re: Payment question

Meow — Wed, 13 Jul 2022 21:02:57 GMT

If everything worked as expected Until today, ignore that SMS. There are many glitches today, confusing SMS, people not able to log in etc.

If your CC worked until today and you are not updating it because you got new one, don't do it.

Is it today your renewal day?

Re: Payment question

RossN — Wed, 13 Jul 2022 21:03:15 GMT

@Sophie07 hi disregard it they send them out all the time as long as you are on auto pay you are fine

Re: Payment question

BKNS27 — Wed, 13 Jul 2022 22:16:16 GMT

@Sophie07

A lot of people got the same message when they are on AutoPay.
With the new PM website there seems to be a glitch. So just ignore the message.