topic Re: Increased data allowances? in Get Support

Increased data allowances?

nichngeles — Wed, 13 Jul 2022 19:15:52 GMT

Hi, I recently logged into the new My Account experience and saw that my plan description now states "$25 1024MB data + 500MB at 3G Speed" instead of the "$25 500MB + 500MB at 3G Speed" from before. Has Public increased the data allowances on the 3G speed plans as with the introduction of the new 4G speed plans?

Re: Increased data allowances?

dabr — Wed, 13 Jul 2022 19:17:33 GMT

@nichngeles If true, that's a nice surprise. Didn't notice anything different for my $15 plan, unfortunately...

Re: Increased data allowances?

softech — Wed, 13 Jul 2022 19:18:50 GMT

@nichngeles

this is a gltich!!

Check your data bucket, and it shows only 1GB

I think this is because the new $25 plan has 1GB without the need of Autopay. So, the site not updated properly at the moment for those on old $25 plans

Sorry @J_PM , another thing to fix.

Re: Increased data allowances?

dabr — Wed, 13 Jul 2022 19:21:01 GMT

@softech I think PM should honour this even if it is a glitch!

Re: Increased data allowances?

BKNS27 — Wed, 13 Jul 2022 19:21:35 GMT

@nichngeles

It is showing the same on my account…glitches on the new website.

Re: Increased data allowances?

softech — Wed, 13 Jul 2022 19:22:00 GMT

@dabr If they need to honor every single glitch, we would have free service for life!!!

LoL

Re: Increased data allowances?

Meow — Wed, 13 Jul 2022 20:43:59 GMT

Don't believe everything you see for new/existing plans. Current glitches will be discussed for a quite a while until completely resolved.

Re: Increased data allowances?

Meow — Wed, 13 Jul 2022 20:47:21 GMT

@softech wrote:
@dabr If they need to honor every single glitch, we would have free service for life!!!
LoL

Well said. PM should as a good will for current fiasco compensate every customer registered on Community with at least some symbolic bonus. And particularly those who reported these glitches and those trying to calm down upset customers.