topic Re: New login doesnt work in Get Support

New login doesnt work

Lulupynn — Wed, 13 Jul 2022 20:07:44 GMT

We have been with PM two years now with very few problems but with the new website update we are now unable to log in today.

Can someone please help.

Thank you

Re: New login doesnt work

RossN — Wed, 13 Jul 2022 20:09:38 GMT

@Lulupynn hi there are a lot of glitches today it's very busy maybe try a different browser or try in a little while

Re: New login doesnt work

Timer — Wed, 13 Jul 2022 20:09:49 GMT

@Lulupynn

clear cache and cookies and use inPrivate mode

Re: New login doesnt work

Meow — Wed, 13 Jul 2022 20:24:15 GMT

What kind of login issue do you have? Any errors showing?

I did not have any issue logging multiple times during the day verifying when people complain.

Try different browser or incognito mode.

Re: New login doesnt work

KatN — Wed, 13 Jul 2022 20:26:05 GMT

I thought this was just an issue with my account but apparently it is a wider Public Mobile issue. They are working on fixing it and hopefully it will be working tomorrow.

Re: New login doesnt work

KatN — Wed, 13 Jul 2022 20:29:07 GMT

Don't bother trying the other suggestions like trying a different browser, incognito mode or anything else. I have been told that it is a wider Public Mobile issue which they are working to fix. They hope to have it fixed by tomorrow.