topic Re: Moderator Team in Get Support

Moderator Team

DebraB — Tue, 04 Jan 2022 19:36:57 GMT

i got a text message saying my payment will be due on September 11 but its actual due on September 28 . This was date change was dur to PM not deducting payment on time.

i emailed asking that automatic deduction be reactivated but the date is off...Tomorrow is Sept 11 i will be really upset if my phone is wrongly disconnected ...i need help

Re: Moderator Team

mimmo — Sun, 10 Sep 2017 16:18:48 GMT

You need to send the moderators a private message

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread

Re: Moderator Team

Luddite — Sun, 10 Sep 2017 16:22:12 GMT

@DebraB Login to your account; check that plan details, expiry date, and autopay are correct there.

Re: Moderator Team

jihadshoueib — Thu, 14 Sep 2017 01:34:14 GMT

i have proplem with my credit card

Re: Moderator Team

jihadshoueib — Thu, 14 Sep 2017 01:37:34 GMT

I can't make a payment i but all the information

Re: Moderator Team

prettyboy — Thu, 14 Jun 2018 00:54:28 GMT

Attn: Gregory

I have replied on several occassions with the info you requested but, so far, haven't received a response. My inquiry is quite simple and I would appreciate a response. Why is my payment $15 more than the stated in the three month contract. Your prices are competitive but if I can't get a response this will be my last contract with your company.

Don

Re: Moderator Team

stonechucker — Thu, 14 Jun 2018 02:10:48 GMT

@prettyboy, I believe the extra $15 is the sales tax that you must pay. All plans are shown without taxes, and the fine print explains that taxes are added at time of purchase.

of course,if you problem isn’t that, I haven’t seen what your issues are?

Re: Moderator Team

prettyboy — Thu, 14 Jun 2018 13:34:09 GMT

Thanks so much for the info. it certainly helped. Trying to get an answer from Public Mobile is impossible. I believe that I will change providers after my term expires as this is not worth the frustration.

Re: Moderator Team

CS_Agent — Thu, 14 Jun 2018 14:03:17 GMT

Good morning @prettyboy, I'm sorry to read that yet you didn't receive a reply to your inquiry and I'd definitely assist you with this matter. Please reply to the private message I sent you.

Thank you for your patience!

Best.

Aïssata

Re: Moderator Team

jimmylachance01 — Thu, 14 Jun 2018 15:28:19 GMT

Bonjour je suis pas capable d'ouvrir mon compte

Re: Moderator Team

Anonymous — Thu, 14 Jun 2018 15:37:58 GMT

Salut @jimmylachance01, tu dois envoyer un message aux groupe de modérateur pour avoir un nouveau mot de passe.

Cliniquez Ici pour envoyer un message.

Re: Moderator Team

jimmylachance01 — Thu, 14 Jun 2018 16:04:13 GMT

J'ai changé d'adresse email aussi sur le compte la dernière fois mais cette adresse ne fonctionne pas

Re: Moderator Team

Anonymous — Thu, 14 Jun 2018 16:17:22 GMT

@jimmylachance01, si tu changes ton adresse émail sur le compte (toi même), il faut changer l'adresse associé avec ton compte. Les modérateurs seuls peux le faire. As tu envoyé un message privé?

Re: Moderator Team

jimmylachance01 — Thu, 14 Jun 2018 16:23:30 GMT

Non la mon accès à été bloqué pouvez vous me donner un mot de passe je vais me reconncter

Re: Moderator Team

CS_Agent — Thu, 14 Jun 2018 17:36:42 GMT

Bonjour @jimmylachance01, Je suis navrée pour les difficultés que vous rencontrez pour l'activation de votre compte et serai ravie de pouvoir vous aider. Pour cela, je vous invite à répondre au message que je viens de vous envoyer en privé.

A vous lire 🙂

Aïssata

Re: Moderator Team

v1master — Sat, 23 Jun 2018 00:51:10 GMT

hi team , I just add money on my account and my line is still not activated

my phone number 4388792500

thank you in advance

Re: Moderator Team

LEGO — Sat, 23 Jun 2018 00:57:10 GMT

@v1master Please, remove your phone number, as this is a public forum!

Try to reboot your phone, if that does not fixed your issue, you will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Re: Moderator Team

wetcoaster — Sat, 23 Jun 2018 00:58:36 GMT

@v1master wrote:
hi team , I just add money on my account and my line is still not activated
my phone number

thank you in advance

Please edit your post to remove your phone number - this is a public forum and the whole world can see it.

You'll need to contact the moderators for help. Please be aware that they are busier than usual, but, working on a first come first serve basis, they will get back to you asap. We recommend that you enable email notifications so that you get their message right away.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN, phone number, exact problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Edit: @LEGO beat me to it!

Re: Moderator Team

Juan1212 — Thu, 06 Sep 2018 00:40:59 GMT

i really need a moderator to change my passwork or to reset my acount i did my payment for my plan but 2 days that didnt have answer

somosgasolina@hotmail.com

Moderator Team

Juan1212 — Thu, 06 Sep 2018 00:41:19 GMT

i really need a moderator to change my passwork or to reset my acount i did my payment for my plan but 2 days that didnt have answer

somosgasolina@hotmail.com