topic Insufficient Funds Text in Get Support

Insufficient Funds Text

Nancy58 — Wed, 13 Jul 2022 19:08:14 GMT

Received a curious text from Public Mobile. It said your payment is due on July 16 (as always), but added "...there are insufficient funds in your account to renew your plan." So 2 issues here:

This account has always been paid for by the same Visa on Auto-Pay and the last June payment went through no problem. So July would have sufficient funds.
When I log-in to the new portal, Payments tab, it appears to have lost my two Rewards, that is the Loyalty $2 credit and my Pre-Authorized Payments $2 credit. The June entry shows both these as credits of $4 total.

I can either do nothing and let this go through (and hope my Auto-Pay & Rewards reinstate automatically) or risk losing cellular phone service entirely as of July 16.

Any help would be appreciated! Thanks 😀

Re: Insufficient Funds Text

softech — Wed, 13 Jul 2022 19:09:50 GMT

@Nancy58 The text is normal. It is insufficient fund at the moment. but when renewal comes, they will take it from the credit card

What I would do is to login to My Account and confirm if the card is enabled for Pre-Authorized payment. If yes, there is nothing to worry about

If you still a bit nervous, make a manual payment before the renewal day

Re: Insufficient Funds Text

RossN — Wed, 13 Jul 2022 19:11:48 GMT

@Nancy58 hi it's been happening all day just ignore ,it's a bug in the new webpage

Re: Insufficient Funds Text

Nancy58 — Wed, 13 Jul 2022 19:25:34 GMT

Thanks!