topic Re: Does $15 plan include unlimited incoming calls? in Get Support

Does $15 plan include unlimited incoming calls?

smp99 — Wed, 13 Jul 2022 17:09:38 GMT

Title says it all.

Wording has been removed from $15 plan details

Re: Does $15 plan include unlimited incoming calls?

softech — Wed, 13 Jul 2022 17:12:43 GMT

@smp99

Yes, still includes unlimited incoming.

something wrong on the new site and it didn't display it

nothing change with your current plan. No worry

Re: Does $15 plan include unlimited incoming calls?

Meow — Wed, 13 Jul 2022 17:14:58 GMT

I hope so! Nobody told us it was cancelled.

PM should put a note for all plans: Unlimited incoming for all Plans or there will be zillion similar questions and a lot of upset customers.

Re: Does $15 plan include unlimited incoming calls?

smp99 — Wed, 13 Jul 2022 17:17:59 GMT

I'm not worried that it will be removed from my current plan. I am worried that if I move off of it and try to move back I will lose out on unlimited incoming

Re: Does $15 plan include unlimited incoming calls?

dust2dust — Wed, 13 Jul 2022 17:23:00 GMT

It remains to be seen whether this will change after 30 days (it might be illegally changed at your next renewal). But it should be after 30 days.

That's if this is in fact being a plan change. It might not be. We'll see. This goes for the US calling plans too. We'll see.

Adding - there's no such actual thing called grandfathering. If you agree to renew whatever plan is on your account then that's that. This was demonstrated with the old $10 plan.

Re: Does $15 plan include unlimited incoming calls?

will13am — Wed, 13 Jul 2022 17:22:34 GMT

There is a possibility that the $15 plan has changed and no longer included unlimited incoming calls. Those that have the old plan would be grandfathered.

Edit: I just saw a screen cap in another thread that shows unlimited incoming calls for this plan when accessed from within the self serve account. It looks like the plan web page is in error.

Re: Does $15 plan include unlimited incoming calls?

CountyDownIeUk — Wed, 13 Jul 2022 17:23:49 GMT

Having inbound and outbound minutes lumped together sounds feasible. Same as the Telus Prepaid.

Re: Does $15 plan include unlimited incoming calls?

dabr — Wed, 13 Jul 2022 17:25:56 GMT

@smp99 The new plans don't mention unlimited incoming minutes for the $15 plan and bonus data with autopay has also been removed from the details for ALL plans. New customers will probably not get the unlimited incoming minutes anymore. More changes!

Re: Does $15 plan include unlimited incoming calls?

softech — Wed, 13 Jul 2022 17:27:52 GMT

@dabr

that is not true, it's just the wording missed

$15 plan still have unlimited incoming and 250MB

for the other bonus data, it looks like there is no more requirement of Autopay to get extra 500Mb. Like $25 plan just showing 1GB without asking for Autopay

Re: Does $15 plan include unlimited incoming calls?

dust2dust — Wed, 13 Jul 2022 17:29:00 GMT

@softech- As usual, mixed messaging. We'll see what comes out as the true version.

Re: Does $15 plan include unlimited incoming calls?

rpc13 — Wed, 13 Jul 2022 17:30:11 GMT

I have the $15 unlimited incoming minutes. I just logged into my account and they removed the unlimited incoming minutes verbiage on the $15 plan! I hope they didn't take that away from existing customers.

Re: Does $15 plan include unlimited incoming calls?

dabr — Wed, 13 Jul 2022 17:30:27 GMT

@softech Is that screenshot from the account plans' page? I haven't logged into it yet and just noticed the changes on PM's webpage, but I think the autopay bonus data removal is probably a good idea, much less confusion.

Re: Does $15 plan include unlimited incoming calls?

softech — Wed, 13 Jul 2022 17:30:42 GMT

I find it curious they removed all traces for "Autopay" and start using the work Pre-Authorized payment.

Honest, without the $2 bonus for new account, it is good to remove the Autopay requirement for the extra data bonus, less confusion

Re: Does $15 plan include unlimited incoming calls?

softech — Wed, 13 Jul 2022 17:32:35 GMT

@dabr Yup, the screen shot from plan change

https://publicmobile.ca/en/on/plans#plans-start also shows 250Mb data for $15

@smp99 no worry, the incoming calls unlimited still here. Just the site missed the wordings.

We got confirmation from Oracle that there is no change to existing plans... at least not today .. not yet 🙂

Re: Does $15 plan include unlimited incoming calls?

dabr — Wed, 13 Jul 2022 17:41:04 GMT

Hmm...interesting, so just tried to log into My Account and PM wants to send a verification code first. I wonder what else has changed now..

edit: nice!...like the look of the new self serve account, hopefully it'll also function better too..

Re: Does $15 plan include unlimited incoming calls?

dust2dust — Wed, 13 Jul 2022 17:36:46 GMT

@dabr- Start reading. 🙂 And looking around on the new system.

Re: Does $15 plan include unlimited incoming calls?

softech — Wed, 13 Jul 2022 17:38:57 GMT

check my thread..

https://productioncommunity.publicmobile.ca/t5/Get-Support/Welcome-Self-Serve-My-NEW-Account-site/td-p/843627

Re: Does $15 plan include unlimited incoming calls?

chuckbeyer — Fri, 04 Nov 2022 12:30:57 GMT

No more unlimited incoming would definitely be big news @redflagdeals and would up the value of alternate devices. Unlimited voip is free. 3 gigs 4g + unlimited calling is $25 @PhoneBox. Both are good options.

Re: Does $15 plan include unlimited incoming calls?

alanlpm1 — Sun, 11 Dec 2022 22:47:44 GMT

I just moved from Koodoo Prepaid 15 to PM prepaid 15 for the sole reason of unlimited incoming voice. Please can sometime tell me I didnt make this move in vain. Everywhere I look, I dont see any trace of unlimited in my account. I could start experimenting with calling my number. But would rather spend my time more efficiently.

Re: Does $15 plan include unlimited incoming calls?

dabr — Sun, 11 Dec 2022 22:57:13 GMT

@alanlpm1 The $15 plan includes unlimited incoming minutes as well as 100 outgoing plus 250MB of data each cycle (30 days). It's just that some details have been omitted in the self serve account.