https://productioncommunity.publicmobile.ca/t5/Get-Support/Has-my-account-security-been-compromised/m-p/844039#M569723 <P>I got the text saying that there was insufficient funds in my account, and that I could check it out at the link provided.<BR />I thought this was odd, but did it anyways; but when I tried to log on it gave me a two factor authentication setup- but the SMS they sent EXPLICITLY said I will <EM>never </EM>receive an SMS for the code.<BR />So I went and searched up the public mobile website, and tried again with email instead; but effectively got the same thing.</P><P>I'm freaking out right now because I think I might have just entered my information into some phishing websites, but I can't seem to log in to change my password; I tried calling them but I couldn't get an operator through any of the options.</P> Wed, 13 Jul 2022 17:03:24 GMT FluffyDreg 2022-07-13T17:03:24Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Has-my-account-security-been-compromised/m-p/844039#M569723 <P>I got the text saying that there was insufficient funds in my account, and that I could check it out at the link provided.<BR />I thought this was odd, but did it anyways; but when I tried to log on it gave me a two factor authentication setup- but the SMS they sent EXPLICITLY said I will <EM>never </EM>receive an SMS for the code.<BR />So I went and searched up the public mobile website, and tried again with email instead; but effectively got the same thing.</P><P>I'm freaking out right now because I think I might have just entered my information into some phishing websites, but I can't seem to log in to change my password; I tried calling them but I couldn't get an operator through any of the options.</P> Wed, 13 Jul 2022 17:03:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Has-my-account-security-been-compromised/m-p/844039#M569723 FluffyDreg 2022-07-13T17:03:24Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Has-my-account-security-been-compromised/m-p/844052#M569734 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/212661">@FluffyDreg</a>&nbsp;, I don't believe you have encountered a phishing scam.&nbsp; The new online portal went live today and included is 2FA login.&nbsp; After initial 2FA verification you do have the option to disable it or keep using it.&nbsp; The SMS reads as follows.&nbsp; It says you will never receive a call/email/SMS asking for this code which is true.&nbsp; The code is being asked for during a login verification which is neither a call/email/SMS.&nbsp; As for the SMS mentioning the lack of funds, I received the same thing.&nbsp; I have never received this before.&nbsp; The renewal notification SMSs only mention about an upcoming renewal but never covers funding for the renewal.&nbsp; I hope the message is not correct because I am able to pay.</P><P>&nbsp;</P><P><STRONG>Public Mobile: Your Public Mobile authorization code is XXXXXX. You may be asked for this code ONLY by a customer support agent on Community. You will never receive a call/email/SMS from us asking for this code.</STRONG></P> Wed, 13 Jul 2022 17:15:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Has-my-account-security-been-compromised/m-p/844052#M569734 will13am 2022-07-13T17:15:54Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Has-my-account-security-been-compromised/m-p/844060#M569740 <P>PM will never ask you for any kind of codes over SMS or email.</P><P>Most likely you would have to provide some info to PM but only if YOU initiate contact with agent.</P> Wed, 13 Jul 2022 17:20:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Has-my-account-security-been-compromised/m-p/844060#M569740 Meow 2022-07-13T17:20:50Z