topic Re: New Plans in Get Support

New Plans

Alexbellato — Wed, 13 Jul 2022 16:10:34 GMT

Hi,

I am trying to change my plan to the new 4G. But I can't do it since in my account I don't have access to those plans.

Re: New Plans

holliemaxx — Wed, 13 Jul 2022 16:15:43 GMT

I'm having a similar problem. Under 'plans' it seems like I only have access to two plans and they are worse than what I currently have. Maybe on my month-end the others will show up. You could have a look on the month-end date to see what plans are available. Also, make sure your phone is capable of 4G. I don't know when you bought it, but some older ones can't do 4G. Good luck!

Re: New Plans

eldiemom — Wed, 13 Jul 2022 16:17:51 GMT

Also trying to change to the new plan but not given the option!

Re: New Plans

J_PM — Wed, 13 Jul 2022 16:57:27 GMT

@Alexbellato Please recheck if you can access the 4G plans. Small tweak made, should be able to access and change.

Re: New Plans

Alexbellato — Wed, 13 Jul 2022 17:32:07 GMT

That worked ... thanks!

Re: New Plans

eldiemom — Tue, 26 Jul 2022 18:12:52 GMT

Still not able to access the 4G plans. Hoping a ticket submission helps.