topic Re: Grandfathered Fall 2016 plan changed in Get Support

Grandfathered Fall 2016 plan changed

bartbrk — Wed, 13 Jul 2022 15:35:51 GMT

I'm just adding to the chorus of people who's plans have changed without notice.

My grandfathered $120 plan has been changed to a $246 plan without notice.

This is, of course, unacceptable. I have not agreed to a change in plan, nor would I have.

Is there any way to get my billing fixed so that it represents the plan that I signed up for?

Re: Grandfathered Fall 2016 plan changed

Viper33 — Wed, 13 Jul 2022 15:43:19 GMT

Same issue here

Re: Grandfathered Fall 2016 plan changed

NDesai — Wed, 13 Jul 2022 15:45:47 GMT

@bartbrk @Viper33 Seems like a bug in the new self-serve portal. Don't make any changes at this time until they confirm. I am sure the price or the term did not change for any grandfathered plans.

Re: Grandfathered Fall 2016 plan changed

Meow — Wed, 13 Jul 2022 15:46:40 GMT

Contact agent for clarification and if you do not mind report here what was the outcome. I doubt they changed your plan without notification and what you see might be some kind of glitch due to new site going live.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: Grandfathered Fall 2016 plan changed

Viper33 — Wed, 13 Jul 2022 15:47:53 GMT

Thanks for the heads up. I'm trying to upgrade to the new 4G plan - dont see the option here but i need to get this fixed asap as my plan is up for renewal next week.

Also.. For the past few months all calls and signals complete are being dropped on a very specific stretch along 427 / Gardiner highways in Toronto - our daily commute. Chat agent said upgrading to the 4G plans would fix this problem which never existed in previous years. Is there any information on this?

Re: Grandfathered Fall 2016 plan changed

NDesai — Wed, 13 Jul 2022 15:48:38 GMT

@bartbrk @Viper33 Can one of you please post a screenshot of this? It would help PM to look into this.

Re: Grandfathered Fall 2016 plan changed

Viper33 — Wed, 13 Jul 2022 15:49:43 GMT

screenshot of the $246 glitch

Re: Grandfathered Fall 2016 plan changed

LeePublic — Wed, 13 Jul 2022 15:52:52 GMT

Seems like a glitch, some people report the same as you. I would wait 1-2 days to get the bugs ironed out and hopefully, it will be fixed.

Re: Grandfathered Fall 2016 plan changed

bartbrk — Wed, 13 Jul 2022 15:55:42 GMT

Mine is the same as @Viper33, so I'll not bother with a duplicate image.

@Meow I am in touch with a CSA right now.

They are saying $246 is correct, and then a discount is applied to bring the total to my plan's $120 price point.

Now, I'm not a mathematician, but I do know that $246 with discounts applied is not the same thing as $120 with no discounts.

So it seems my plan has been changed without my consent.

Re: Grandfathered Fall 2016 plan changed

dmaginnis — Wed, 13 Jul 2022 15:59:04 GMT

I'm also seeing this on my account.

My grandfathered $120 plan has also been changed to a $246 plan without notice. I also have not agreed to a change.

Re: Grandfathered Fall 2016 plan changed

computergeek541 — Wed, 13 Jul 2022 16:00:56 GMT

Nobody's plans.have been changed today. This is simply a display error.

Re: Grandfathered Fall 2016 plan changed

Viper33 — Wed, 13 Jul 2022 16:01:57 GMT

Due to constantly running out of data on the fall 2016 plan, and combined with the fact that all calls on the Gardiner/427 in Toronto get dropped since early this year, I just "upgraded" to the $45 6GB 4G plan.Did this online just now and chose the "early activation" option. lets see what happens. Fingers crossed.

Re: Grandfathered Fall 2016 plan changed

softech — Wed, 13 Jul 2022 16:03:05 GMT

@dmaginnis wrote:
I'm also seeing this on my account.

My grandfathered $120 plan has also been changed to a $246 plan without notice. I also have not agreed to a change.

@dmaginnis No change to the plan.

Either PM will update that plan back eventually or they will apply some kind of credit to offset the difference when it comes payment time.

Re: Grandfathered Fall 2016 plan changed

bartbrk — Wed, 13 Jul 2022 16:05:19 GMT

Except, they have.

Looking at my payment details it's applying discounts to 246 dollars to bring it down to a final price of 120, which I then pay.

This is not the same thing as a base price of 120 dollars.

This is more than a display error.

Re: Grandfathered Fall 2016 plan changed

softech — Wed, 13 Jul 2022 16:06:22 GMT

@bartbrk wrote:
Except, they have.

Looking at my payment details it's applying discounts to 246 dollars to bring it down to a final price of 120, which I then pay.

This is not the same thing as a base price of 120 dollars.

This is more than a display error.

@bartbrk But if they apply the discount back , it ok, isn't it?

sometimes which system change, they have to do this for accounting and system purpose.

Re: Grandfathered Fall 2016 plan changed

dust2dust — Wed, 13 Jul 2022 16:08:32 GMT

Remember there's no such actual thing called grandfathering for prepaid. This could all be the 30 days notice as required by their contract terms that we all agreed to each time we renewed.

If not then great for those that don't get affected. The old $10 plan was illegally forcefully changed to a different more expensive plan not long ago. Dress rehearsal? Done. Gauge the response? Many people thought, meh. Test the fealty of the C C T S? Passed.

Re: Grandfathered Fall 2016 plan changed

bartbrk — Wed, 13 Jul 2022 16:09:04 GMT

@softech wrote:
But if they apply the discount back , it ok, isn't it?

sometimes which system change, they have to do this for accounting and system purpose.

Why would that be okay?

It's still ignoring the fact that things have changed without notice or permission

And sometimes when you change a system, you need to accommodate legacy requirements. This is one of those legacy requirements. They have to do this for accounting and system purposes.

Re: Grandfathered Fall 2016 plan changed

bartbrk — Wed, 13 Jul 2022 16:16:39 GMT

This is not a solution to this problem, and I don't know why it was accepted as one.

Re: Grandfathered Fall 2016 plan changed

dmaginnis — Wed, 13 Jul 2022 16:19:13 GMT

@softech wrote:

@dmaginnis No change to the plan.

Except there has been a change, even if it is in error, it is wrong until it is put back!
I agreed to $120 every 90 days for 12 GB Data,Unlimited Provincial Talk, and Unlimited International Text.

I did NOT agree to $246 every 30 days for 12 GB Data,Unlimited Provincial Talk, and Unlimited International Text

Re: Grandfathered Fall 2016 plan changed

dmaginnis — Wed, 13 Jul 2022 16:21:40 GMT

@dust2dust wrote:
Remember there's no such actual thing called grandfathering for prepaid. This could all be the 30 days notice as required by their contract terms that we all agreed to each time we renewed.
If not then great for those that don't get affected. The old $10 plan was illegally forcefully changed to a different more expensive plan not long ago. Dress rehearsal? Done. Gauge the response? Many people thought, meh. Test the fealty of the C C T S? Passed.

How is "illegally forcefully changed to a different more expensive plan" an acceptable answer here. This is completely unacceptable!