topic Re: My phone is blacklisted some how in Get Support

My phone is blacklisted some how

Rekan — Wed, 13 Jul 2022 14:38:09 GMT

I would like to be able to talk to someone from Public Mobile

Re: My phone is blacklisted some how

MrSpock — Wed, 13 Jul 2022 14:24:10 GMT

@Rekan Hi no one in public can help you with that did you buy the phone secondhand from somebody? Go on devicecheck.ca you can find out there if your phone is black listed or not

Re: My phone is blacklisted some how

Rekan — Wed, 13 Jul 2022 14:30:35 GMT

no i did not

Re: My phone is blacklisted some how

MrSpock — Wed, 13 Jul 2022 14:32:52 GMT

did not what? did you try devicecheck?

Re: My phone is blacklisted some how

Rekan — Wed, 13 Jul 2022 14:33:50 GMT

im trying right now but i didnt buy my phone second hand

Re: My phone is blacklisted some how

MrSpock — Wed, 13 Jul 2022 14:36:21 GMT

ok try that why do you think it's blacklisted did it stop working all of a sudden? any messages on your phone?

Re: My phone is blacklisted some how

Rekan — Wed, 13 Jul 2022 14:42:08 GMT

woke up one day and stopped working didnt do anything

Re: My phone is blacklisted some how

hairbag1 — Wed, 13 Jul 2022 14:52:34 GMT

Try shutting down the phone and removing the sim for a few minutes...then replace and restart.

Anything help ?

Re: My phone is blacklisted some how

computergeek541 — Wed, 13 Jul 2022 14:54:39 GMT

@hairbag1

Restarting a device can't un-blacklist a phone.

Re: My phone is blacklisted some how

Rekan — Wed, 13 Jul 2022 14:56:12 GMT

its weird i did everything that you could of i just need to contact someone to unblacklist it on there end

Re: My phone is blacklisted some how

hairbag1 — Wed, 13 Jul 2022 14:58:10 GMT

@computergeek541 wrote:
@hairbag1

Restarting a device can't un-blacklist a phone.

Not so sure if the phone is blacklisted. That happened to my phone once and just needed a hard restart.

Of course if it is blacklisted...not much can be done.

Re: My phone is blacklisted some how

MrSpock — Wed, 13 Jul 2022 15:07:36 GMT

@Rekan so what did it say on devicecheck?

Re: My phone is blacklisted some how

Rekan — Wed, 13 Jul 2022 15:28:45 GMT

It says it’s blacklisted as lost or stolen

Re: My phone is blacklisted some how

softech — Wed, 13 Jul 2022 15:29:56 GMT

@Rekan PM does not blacklist phones

Where you got your phone from originally? was it from another provider you left? or from private sell?

Re: My phone is blacklisted some how

krazykiwi — Wed, 13 Jul 2022 15:32:49 GMT

The carrier is able to black list your phone but will only do this if you bought the phone from them and failed to pay for it or if the phone is reported to them to be stolen they will either suspend the use of the sim or blacklist it depending on what the proven owner request. By proven I mean you need to show a receipt with your name and proof of who you are. The requirements depend on whether you are attempting it in person, online or on a phone. So to blacklist a phone only the proven owner can do this and if you did not buy in secondhand than only you can have it blacklisted. As mentioned confirm it is blacklisted via devicecheck website. If you are certain it is blacklisted and you did not buy it from PM then you will need to go to the carrier, if you bought it from a carrier, to sort it out.

Re: My phone is blacklisted some how

Rekan — Wed, 13 Jul 2022 15:35:37 GMT

My carrier is public mobile but I did buy it out right from apple them self

Re: My phone is blacklisted some how

krazykiwi — Wed, 13 Jul 2022 15:36:25 GMT

Apple will not ever blacklist a phone. I can confirm that.

Re: My phone is blacklisted some how

krazykiwi — Wed, 13 Jul 2022 15:37:13 GMT

Do you have the receipt with your name on it.

Re: My phone is blacklisted some how

softech — Wed, 13 Jul 2022 15:38:58 GMT

@Rekan did you check the devicecheck page already and confirmed blacklisted?

You bought the phone from PM ? was it a CPO phone you bought? it was used on PM before?

Re: My phone is blacklisted some how

krazykiwi — Wed, 13 Jul 2022 15:43:53 GMT

One more thing is that only the person that had it blacklisted can have it removed from the blacklist. So if you have the receipt send a copy of that and a screenshoot showing it blacklisted to PM. Alternately you may call Telus and see if they will help. They have in the pass but I am not sure if they are still doing that.