topic 3G to 4G in Get Support

3G to 4G

ronsav — Wed, 13 Jul 2022 14:56:41 GMT

I want to switch from 3G to 4G , I do not see anywhere in my account to do that, all i see are other 3g plans .

Re: 3G to 4G

MrSpock — Wed, 13 Jul 2022 15:00:43 GMT

@ronsav yes they are there in plans and addons just use the down arrow to scroll down

Re: 3G to 4G

LeafsChick — Wed, 13 Jul 2022 15:03:17 GMT

Go to Plans & Add Ons and its on the far right hand side, little arrows to the right to change them

Re: 3G to 4G

hairbag1 — Wed, 13 Jul 2022 15:04:26 GMT

Make sure you have enuff $$ in Available Funds if you plan on changing right away.

Re: 3G to 4G

softech — Thu, 20 Oct 2022 18:22:23 GMT

@ronsav

At the Plan Add-on tab , click Change My Plan:

(or use this URL after you logged into MY Account: https://selfserve.publicmobile.ca/en/account/plan/change-plan )

Then pick the paln you want

https://selfserve.publicmobile.ca/en/account/plan/change-plan

Re: 3G to 4G

computergeek541 — Wed, 13 Jul 2022 15:08:08 GMT

@ronsav

There's currently an issue. The new plans will be available again shortly.

Re: 3G to 4G

ronsav — Wed, 13 Jul 2022 15:08:39 GMT

Thank you everyone I found it and was able to change plans much appreciated.

Re: 3G to 4G

canuk — Wed, 13 Jul 2022 15:10:14 GMT

The HELP article explains process for upgrading your plan.
https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Re: 3G to 4G

ronsav — Wed, 13 Jul 2022 15:13:29 GMT

Ahh, This is probably why I didn't see it the first time...at least that's what we shall say hehe.

Re: 3G to 4G

computergeek541 — Wed, 13 Jul 2022 15:15:52 GMT

@ronsav

That's good to hear. Around the time od yiur posr, all 4g plans had been temporarily removed. You wouldn't have seen them even if you viewed the details for every plan listed there.