topic Re: Suspended account in Get Support

Suspended account

bribee — Wed, 13 Jul 2022 14:53:13 GMT

I was asked to verify my identity when signing in by punching in a security code which worked, but then briefly a message popped up saying my account is suspended and then disappeared, and then reappeared briefly, on repeat. My bill is due later today, I’ve only been a PM customer for a month now and I have my voucher but I’m unable to sign in at all to input it? No clue what to do or why this is happening?

Any help would be appreciated!

Re: Suspended account

softech — Wed, 13 Jul 2022 14:54:17 GMT

@bribee could be a glitch in the new My Account. Please open a ticket with PM Support for them to check:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Suspended account

bribee — Wed, 13 Jul 2022 15:38:52 GMT

Thank you! I have no access to My Account at all so have sent a private message, hoping that will get me somewhere