topic Re: Loyalty/Pre-Authorized Rewards Missing in Get Support

Loyalty/Pre-Authorized Rewards Missing

ksmith — Wed, 13 Jul 2022 14:06:46 GMT

My profile is showing $0 for loyalty and pre-authorized rewards. I had $3 per month loyalty and $2 per month pre-authorized. I did not sign up for the new Rewards program offered earlier this year so I could maintain my existing deductions. Were the old rewards not grandfathered, as the email promised they would be?

Re: Loyalty/Pre-Authorized Rewards Missing

Dunkman — Wed, 13 Jul 2022 14:10:13 GMT

@ksmith

Same with my account. If you login in separately to your rewards page, you should still see the rewards. It was brought up to Public mobile during the beta testing phase that the rewards do not show in your payment profile and bill estimator in the new My Account page.

Re: Loyalty/Pre-Authorized Rewards Missing

softech — Wed, 13 Jul 2022 14:10:37 GMT

@ksmith wrote:
My profile is showing $0 for loyalty and pre-authorized rewards. I had $3 per month loyalty and $2 per month pre-authorized. I did not sign up for the new Rewards program offered earlier this year so I could maintain my existing deductions. Were the old rewards not grandfathered, as the email promised they would be?

@ksmith did you get the $0 for Loyalty and Pre-auth. from My Account? It could be just because the My Account new site not sync up everything yet.

Check My Reward, if it is there, no worry. Just check back on your new payment day

Re: Loyalty/Pre-Authorized Rewards Missing

ksmith — Wed, 13 Jul 2022 14:15:07 GMT

Thank you!