topic Re: Texts not working in Get Support

Texts not working

Tabitha17 — Mon, 18 Jul 2022 14:24:13 GMT

Your website is down and for the last 3 days I haven't been able to send or receive texts. Calls and wifi and data appear to be working fine but when I send a text it says failed. I have restarted cell, done airplane mode, cleared message cache. Trying to determine if the issue is on my end or yours

Re: Texts not working

softech — Wed, 13 Jul 2022 14:08:57 GMT

@Tabitha17 Try to clear cache on your phone's messaging app

Also, if you have another phone around , try to put the PM SIM in the other phone to test the SMS there

Re: Texts not working

MrSpock — Wed, 13 Jul 2022 14:09:35 GMT

@Tabitha17 Hi try turning off your phone take out your Sim card, reseat it and restart phone

Re: Texts not working

Tabitha17 — Wed, 13 Jul 2022 14:12:43 GMT

I already cleared the cache and only own one cell. Started a few days ago so trying to determine if its somehow related to Roger's crash. It will send maybe 1 in 5 text attempts

Re: Texts not working

softech — Wed, 13 Jul 2022 14:14:50 GMT

@Tabitha17

Try to reseat your sim (power off, take sim out for a minute and then put it back and power up)

If still fails, try to download another text app and text there. Maybe Google Message