topic Re: Alaska Roaming Not Working? in Get Support

Alaska Roaming Not Working?

Grazer13 — Tue, 12 Jul 2022 05:49:16 GMT

I was just visiting Haines Alaska and my US Roaming add-on would not connect. I couldn't even find AT&T or T-Mobile as a connection option. How to I create a ticket to get my Add-On charges reversed?

Thanks!

Re: Alaska Roaming Not Working?

dust2dust — Tue, 12 Jul 2022 05:57:54 GMT

T-Mobile coverage in and around Haines.

But do you possibly still see the amount you paid in your balance? If so then you didn't actually complete the purchase.

Re: Alaska Roaming Not Working?

darlicious — Tue, 12 Jul 2022 07:30:45 GMT

@Grazer13

AT&T covers a little less than half of the postal codes in Alaska and along the Alaskan Highway mostly. You cannot connect to T-Mobile as their service is on a roaming partner. As a result you will only get mobile data and texting ability in Alaska. Download textnow for calling and SMS texting. MMS can be sent via mobile data. I would suggest you contact custoner suppirt and ask for a trade to a data only roaming add on if you have a bundle or talk and text.

3g in green

Check for your coverage here....

https://www.gsma.com/coverage/#466

Re: Alaska Roaming Not Working?

darlicious — Tue, 12 Jul 2022 08:59:48 GMT

@Grazer13

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Alaska Roaming Not Working?

softech — Tue, 12 Jul 2022 11:39:12 GMT

@darlicious T-Mobile partners with GCI in Alaska, is that certain we cannot tap onto GCI for roaming?

Re: Alaska Roaming Not Working?

darlicious — Tue, 12 Jul 2022 11:43:38 GMT

@softech

To the best of my research roaming partners do not have reciprocal agreements with other roaming partners.

Re: Alaska Roaming Not Working?

Grazer13 — Wed, 13 Jul 2022 00:18:00 GMT

Hi Darlicious,

Thanks for the info but I basically gave up while down in Haines, AK this weekend. I was unable to use my US Data Roaming package I bought. Now I tried to get the charges reversed since it was a waste of money. How do I contact customer service via PM when I have no send to contact?

Thanks!

Re: Alaska Roaming Not Working?

dust2dust — Wed, 13 Jul 2022 00:22:45 GMT

Look at the post a couple up - from darlicious too.