topic Re: US data roaming add on not wokong in Get Support

US data roaming add on not wokong

inkspill — Tue, 12 Jul 2022 23:40:31 GMT

Hello. I purchased a US talk/text add on (two actually-one by accident) and followed the top up procedure. All looks good. But it is not working. I have trouble shot all the things mentioned in help articles and set to APN:SP.MB.COM. Roaming is on, data is on...automatically connected to T-mobile and LTE mostly. Can anyone please help?

Re: US data roaming add on not wokong

softech — Tue, 12 Jul 2022 23:42:22 GMT

@inkspill which State, city you are at?

Try to manually connect to either T-Mobile or AT&T, di not rely on Automatic network selection

Re: US data roaming add on not wokong

Timer — Tue, 12 Jul 2022 23:51:17 GMT

at the top Get Help
do you see it
Go straight to our .Help Articles index,
and type U.S. Roaming
and there you will see the Troubleshooting

Re: US data roaming add on not wokong

inkspill — Tue, 12 Jul 2022 23:58:44 GMT

Hi there—we are in San Diego California. It auto connected to T Mobile but I will try to turn off auto connect and connect to AT&T instead. Thanks!

Re: US data roaming add on not wokong

inkspill — Wed, 13 Jul 2022 00:00:34 GMT

Yea thanks. I did search those up.

Re: US data roaming add on not wokong

Timer — Wed, 13 Jul 2022 00:02:26 GMT

you fix it there a lot info

Re: US data roaming add on not wokong

dust2dust — Wed, 13 Jul 2022 00:03:57 GMT

Open the plan details page and see how many roaming add-ons you have. If you have multiple talk (and maybe text) it won't work properly.

As a test, stay connected to T-Mobile and change your networks to 2G and try a call (when you clear up multiple talk anyway)

Re: US data roaming add on not wokong

hTideGnow — Wed, 13 Jul 2022 03:00:12 GMT

HI @Timer , the Get Help pages usually a bit too general

For US Roaming (and 3G shutdown in US), check @darlicious post here

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202

Re: US data roaming add on not wokong

Timer — Wed, 13 Jul 2022 00:28:08 GMT

nice info and how to trust those info is right

Re: US data roaming add on not wokong

hTideGnow — Wed, 13 Jul 2022 00:43:48 GMT

@Timer wrote:
nice info and how to trust those info is right

HI @Timer

You have no worry to trust the info provided by @darlicious , she has been here long and has devoted lots of time in the Community and did her research in Wireless service.

Couple other members are like that too. In fact, I honestly believe many of the members in this Community know more than the CS Agents here (oops 🤣😁)

Re: US data roaming add on not wokong

computergeek541 — Wed, 13 Jul 2022 00:45:15 GMT

duplciate content about finding the right information