topic Re: Getting back my old number. in Get Support

Getting back my old number.

Hamid0812 — Tue, 12 Jul 2022 14:54:44 GMT

Good morning:

I need to contact a moderator. I lost my service some time ago and resubscribed to PM. My old number is still available. How can I get it back? I am a blind computer user and tried to submit a ticket on line about this, however, the website did not work with my screen reader. Please a moderator contact me!

I appreciate any help regarding this.

Re: Getting back my old number.

hairbag1 — Tue, 12 Jul 2022 14:56:22 GMT

Send a message to CSA using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting back my old number.

LegusY — Tue, 12 Jul 2022 19:45:37 GMT

If you send a message regarding your issue below, a live agent will reply with a link to join a live chat. There, you will be able to chat with a support agent in real time regarding your issue. Regarding your issue, I think it is totally possible to get your phone number back since phone number is tied to your SIM card and your account with PM, more specifically your account number hasn't changed. A live agent usually responds within 30 minutes!

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting back my old number.

computergeek541 — Tue, 12 Jul 2022 23:08:29 GMT

@LegusY wrote:
If you send a message regarding your issue below, a live agent will reply with a link to join a live chat. There, you will be able to chat with a support agent in real time regarding your issue. Regarding your issue, I think it is totally possible to get your phone number back since phone number is tied to your SIM card and your account with PM, more specifically your account number hasn't changed. A live agent usually responds within 30 minutes!

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Live chat is only offered in specific situations at the descretion of Public Mobile. Most support is not offered in real time.