topic Re: Phone calls in Get Support

Phone calls

Justamber111 — Tue, 12 Jul 2022 17:02:05 GMT

I have money on my account but cant make a call

Re: Phone calls

MrSpock — Tue, 12 Jul 2022 17:12:43 GMT

@Justamber111 Hi if you dial *611 is your account active?what plan are you on ? turn off phone,reseat sim restart phone

Re: Phone calls

hTideGnow — Tue, 12 Jul 2022 17:14:43 GMT

HI @Justamber111 are you on the $15 plan?

did you used up your 100 outgoing minutes?

If so, you need to pay $5 to buy the Canada Calling add-on minute. And remember, buying addon requires 2 steps. First to load fund and then to go back and buy

Of if you are on unlimited Canada Calling plans ($25 and above), reboot your phone once

Re: Phone calls

TerryR — Tue, 12 Jul 2022 17:19:25 GMT

I'm going through the same issue. Where are you located? I'm in SW ON (near KW, but rural) I had to switch networks back to PM from Telus, but still not able to make phone calls. None of my family can. I have a ticket opened. I would suggest you submit a ticket as soon as you can

( BTW -- re-seating the SIM doesn't help it)

Re: Phone calls

hairbag1 — Tue, 12 Jul 2022 17:22:53 GMT

Was your regular plan renewal scheduled for last night ? Log in to your account / Available Funds to see if you have enuff to cover plan renewal. Make sure you have plan costs in Available Funds.

If you need to, go to retail outlet like Shell Gas or Walmart and get payment vouchers to cover renewal cost then dial 611 to add 'em to your account.

Re: Phone calls

TerryR — Tue, 12 Jul 2022 17:27:10 GMT

auto renew on CC. Not the time of the schedule. It is all in good standing, not a 'user' error.

Re: Phone calls

MrSpock — Tue, 12 Jul 2022 17:40:06 GMT

Try to manually select 3g in your settings ,you may have a provisioning issue with your account if so you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH