topic Re: Phone isn’t working in Get Support

Phone isn’t working

Bren-da — Tue, 12 Jul 2022 15:34:22 GMT

My payment was supposed to come out on July 11/22 for some reason it didn’t (money was there) so yesterday I got my son to pay it on the computer and it’s still not working??? I can text and message when I’m in wifi but can’t make any calls or receive calls???? Can some call me please

Re: Phone isn’t working

MrSpock — Tue, 12 Jul 2022 15:37:32 GMT

@Bren-da hi all help is online ,if you go into your account do you see a reactivate button? if so press it and restart your phone

Re: Phone isn’t working

Yummy — Tue, 12 Jul 2022 15:48:02 GMT

WiFi has nothing to do with PM.

What your account says? Is it Active? Did you get any SMS from 611 telling you payment failed?

Re: Phone isn’t working

hairbag1 — Tue, 12 Jul 2022 16:08:17 GMT

Try shutting down the phone...then restart.

See if that helps...let us know if anything helps.

Re: Phone isn’t working

hTideGnow — Tue, 12 Jul 2022 16:11:16 GMT

HI @Bren-da You can "text" when you are on Wifi because you are using iMessage or RCS, which works on Wifi

If you have enough fund for the renewal, you can try to put your phone to Lost/Stolen. Then logoff for 5 mins. Log back on and Go back to Lost/Stolen to Resume service. This will bring your account out of Suspended stage and back to Active

Re: Phone isn’t working

darlicious — Tue, 12 Jul 2022 16:22:52 GMT

@Bren-da

Specifically you need to force the system to take your payment. Go to the plans or usage page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate. Your overview page may not update to active immediately but you can doublecheck uour transaction history for your 30 DAY PLAN...$10 and your 100 MINUTES/$5 or DATA AT 3G SPEED/$15+ amounts with today's date. Then log out and reboot your phone.