topic Re: Why does it show 2 data usage in my account? in Get Support

Why does it show 2 data usage in my account?

aliaksar2000 — Tue, 12 Jul 2022 14:32:02 GMT

I am pretty confused. Please see the first screenshot, it is my plan's details;

And please see the second screenshot. This is what it shows for my usage (there are 2 listed there. The first one says 1 GB Add On and used 986 out of 1010 MB and the second one is 500MB+500MB at 3G Speed and used 967 out of 1024 MB;

Again, the same thing if I click on View Usage as in this screenshot;

Have 2 questions;

1) How much data is included to my plan?

2) Why doesn't it first finish one (let's say 500MB+500MB) and then uses the other one (let's say 1GB add on) only after the first one is entirely consumed?

Re: Why does it show 2 data usage in my account?

hairbag1 — Tue, 12 Jul 2022 14:43:50 GMT

Sometime in the past, you purchased a 1GB data add-on and you still have some of it to use if you run outta regular plan data.

edit; your regular plan includes 1gb (500mb + 500mb) of data every 30 days. If it is used up...then your data add-on gets used. If they both are exhausted, your data will stop until next renewal or you buy another data add-on.

Re: Why does it show 2 data usage in my account?

dust2dust — Tue, 12 Jul 2022 14:43:33 GMT

1. 1024MB (with autopay on)

2. The system will always use plan data first then use any available add-on.

It looks like you had bought a 1gb add-on and it got used down to 186MB and then you bought another one which added the 186 to the new 1024 giving you a new total of 1210. (or of course other history that lead to your current total)

Re: Why does it show 2 data usage in my account?

RossN — Tue, 12 Jul 2022 14:43:42 GMT

@aliaksar2000 Hello it looks like you’re almost out of your regular data and your data add on is almost finished also

Re: Why does it show 2 data usage in my account?

aliaksar2000 — Tue, 12 Jul 2022 14:47:37 GMT

Thank you! That makes sense. I had forgotten that I did that in the past.