topic Top up in Get Support

Top up

jamesscottwalte — Tue, 12 Jul 2022 06:55:19 GMT

Could you please provide me with a new 4 digit pin # so I can activate my cell phone with my prepaid credit card. My dealer gave me a code but for some reason Mr. Public is not accepting the 4 numbers that I was given.

Re: Top up

JK8 — Tue, 12 Jul 2022 06:59:01 GMT

@jamesscottwalte

Contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Top up

darlicious — Tue, 12 Jul 2022 08:45:24 GMT

@jamesscottwalte

I am trying to understand what you are trying to do? Are you trying to top up your account balance before renewal? Or is your service suspended? If you activated at a retailer did you finish creating your self serve account? Was the retailer Canadian Cell Supplies?

If you activated in store and did not sign up for autopay and have not created your self serve account and your services are currently suspended....then your only option to reactivate your service is to purchase a pm voucher and load it via 611 or by calling 1 855 4PUBLIC and enter your 10 digit phone number.

For info on vouchers....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Voucher/td-p/830028

To reset your 4 digit account pin # if you have created your self serve account....

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Top up

hTideGnow — Tue, 12 Jul 2022 12:59:24 GMT

HI @jamesscottwalte if you try to add a prepaid credit card to your account, you need access to My Account instead of using the *611 with 4 digits pin

do you have access there yet?