topic Re: Does PM know their mailbox is full? in Get Support

Does PM know their mailbox is full?

jellybean1 — Tue, 12 Jul 2022 23:27:34 GMT

customerservice@publicmobile.ca (customerservice@publicmobile.ca)
The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

Re: Does PM know their mailbox is full?

softech — Tue, 12 Jul 2022 02:38:10 GMT

@jellybean1 They do not monitor this mailbox anymore

All enquiry has to go via ticket or direct message:

Re: Does PM know their mailbox is full?

jellybean1 — Tue, 12 Jul 2022 02:57:05 GMT

Okay. They don't appear to monitor anything anymore. The Facebook page should be removed also. Terrible optics when you can only reply on a thread that is at least a year old and buried under 350 other comments. So, BBB and CRTC are my only options if the CS Agents refuse to help because of impossible invented rules. There should at least be an elevated CS Agent. Someone will be having to deal with CRTC and BBB, it would be a lot easier to be in contact with someone now.

Re: Does PM know their mailbox is full?

will13am — Tue, 12 Jul 2022 03:16:12 GMT

@jellybean1 wrote:
Okay. They don't appear to monitor anything anymore. The Facebook page should be removed also. Terrible optics when you can only reply on a thread that is at least a year old and buried under 350 other comments. So, BBB and CRTC are my only options if the CS Agents refuse to help because of impossible invented rules. There should at least be an elevated CS Agent. Someone will be having to deal with CRTC and BBB, it would be a lot easier to be in contact with someone now.

It is a bit of black eye on the brand when they provide social media links but don't participate themselves. BTW, for wireless concerns, it is the CCTS that is field customer complaints. The CRTC looks after the regulations while the CCTS is like their service desk.

Re: Does PM know their mailbox is full?

darlicious — Tue, 12 Jul 2022 05:14:35 GMT

@will13am

This would likely not fall under the scope of the C C T S but rather the CRTC as its a recent ruling and it was not addressed by the C C T S in my recent complaint despite it being included in portions of the complaint document. It will be addressed in the revised document when submitted to the CRTC.