topic Re: Pop up in Get Support

Pop up

Munirabdelwasie — Mon, 11 Jul 2022 21:13:00 GMT

I am tryimg to activate my data as it is over and i am trying to contact customer support but it is not working

Pop up

Munirabdelwasie — Mon, 11 Jul 2022 21:15:07 GMT

need to get support ASAP

Re: Pop up

MrSpock — Mon, 11 Jul 2022 21:17:15 GMT

@Munirabdelwasie hi are you trying to buy a data add on? it is a 2 step process first put money in your account and then go back in and buy it , to speak to a customer service agent you will need to open a ticket Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Pop up

MrSpock — Mon, 11 Jul 2022 21:21:14 GMT

@Munirabdelwasie you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Pop up

hTideGnow — Mon, 11 Jul 2022 21:25:59 GMT

HI @Munirabdelwasie Help for Pop up? or you meant Add-on ?

Maybe let us know what problem you have and we will try to help.

It is usually quicker to get an answer from the Community then via PM CS Agent

But if you need to open ticket, here you are:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Pop up

hTideGnow — Mon, 11 Jul 2022 21:27:51 GMT

@Munirabdelwasie wrote:
I am tryimg to activate my data as it is over and i am trying to contact customer support but it is not working

HI @Munirabdelwasie buying add-ons requires 2 separate steps, first to load fund , then buying the add-on

did you do both? remember, people click on buying but then it brings you to load fund. After fund is loaded, you still need to go back and buy. It's troublesome

So, check if you did both steps

Re: Pop up

BKNS27 — Mon, 11 Jul 2022 21:40:25 GMT

@Munirabdelwasie

Did you try login to your account and purchase additional data in Purchase Add-ons.

Re: Pop up

Munirabdelwasie — Mon, 11 Jul 2022 21:47:18 GMT

Yes i did it is not working

Re: Pop up

Webb — Mon, 11 Jul 2022 23:00:19 GMT

Hi Webb here:
You are on Public Mobile for your cell phone and that is like using a low-cost airline. You just don't get anything for nothing. Soon low-cost airlines will probably ask customers to bring their own wings. At Public Mobile there is no customer service. Their virtual assistant is crap, and the community consists of a collection of users who only answers to problems is similar to throwing spaghetti at a wall just to see what sticks. If you want real human contact that cares about your problem, you won't find it at Public Mobile. Best of luck to you.
DW