topic Re: Lost my data in Get Support

Lost my data

day2day — Wed, 13 Jul 2022 05:58:42 GMT

I've been on my plan for many years.

$39/mo

4gb/mo unlimited texting

BC calling anytime.

Today I got a notification saying I used up my data(12gb/3mon) login to PM and it shows no data on my plan or in my usage.

Re: Lost my data

darlicious — Tue, 12 Jul 2022 00:44:16 GMT

@day2day

If you have used up all of your data then the data counters disappear. Did you recently renew? Your data counters may not have reset upon renewal.

Re: Lost my data

hairbag1 — Tue, 12 Jul 2022 00:46:00 GMT

Re: Lost my data

RossN — Tue, 12 Jul 2022 00:46:28 GMT

@day2day hi if there is no data showing in your data and add on section then it is all used up do you have rogers for your home internet and wifi by any chance

Re: Lost my data

day2day — Tue, 12 Jul 2022 00:50:28 GMT

Under my plan it says.

This plan includes: -

- 12GB Data

- Expired

Re: Lost my data

day2day — Tue, 12 Jul 2022 00:52:02 GMT

I've had this account for like 5 years. Never had to "renew"

Re: Lost my data

hairbag1 — Tue, 12 Jul 2022 00:54:02 GMT

Your current plan goes through a "renewal" process every 90 days. When was last renewal ? Do you have wifi assist disabled on your cell phone ? If not...wise to do so.

Re: Lost my data

darlicious — Tue, 12 Jul 2022 00:56:43 GMT

@day2day

Your renewal occurs tonight. Your data will return at midnight eastern.

Re: Lost my data

RossN — Tue, 12 Jul 2022 00:57:03 GMT

@day2day hopefully that means it's your renewal overnight

Re: Lost my data

BKNS27 — Tue, 12 Jul 2022 01:07:13 GMT

@day2day

Is your renewal date tomorrow?

It is normal that your account is Expired but if you are on AutoPay or sufficient funds…you can ignore this notice.

In your My Data & Add-ons section doesn’t show xxx/12,228mb at 3G then you used up your 12G/3 months.

In the View My Usage, it will listed all the dates and amount of data used…then you will need to purchase additional data.

Re: Lost my data

JL9 — Tue, 12 Jul 2022 01:01:07 GMT

How long ago did you renew? You may have gone through it without realizing it. I know a lot of ppl went through a ton of data bc of the Rogers outage, so if you have your internet with Rogers or Fido you were using your phone and PM data instead etc....even if that wasn't the case you may have used it up without realizing it.