topic Added a US plan to my plan and cannot talk or text in Get Support

Added a US plan to my plan and cannot talk or text

Willett — Mon, 11 Jul 2022 22:26:08 GMT

Re: Added a US plan to my plan and cannot talk or text

hairbag1 — Mon, 11 Jul 2022 22:29:54 GMT

Make sure to enable Data Roaming.

Is your $$ still in Available Funds...if so now go back and buy your add-on.

Reboot phone....manually select either AT&T or T-Mobile..whichever works best where you are.

edit; for use whilst in US, you need to select one of the 10 Day US Roaming add-ons.

Re: Added a US plan to my plan and cannot talk or text

softech — Mon, 11 Jul 2022 22:32:04 GMT

@Willett

first, buying addon is a 2 steps process

1. load fund

2. actual buying the addon

Many people not aware of step 1 and just loaded fund.

Check if your My Account's Available Fund is showing the amount you loaded earlier, if so, you didn't complete step 2 and you need to go back and buy

Try to manually connect to either T-Mobile or AT&T. Try both and see which one work. DO NOT leave it as automatic network selection. You will likely have better success to connect to T-Mobile for voice