topic Re: Locked out in Get Support

Locked out

Cynthis57 — Wed, 13 Jul 2022 06:17:24 GMT

Hi. This is for my husband. He had not used the site in awhile, he wanted to change his plan, used his email and password and it wasn’t accepted . He got locked out. Anyway to fix this? xxxxxxxxxxxxxx@xxxxxxxxx

Re: Locked out

softech — Mon, 11 Jul 2022 21:56:17 GMT

@Cynthis57

We are just customers like you here, you might want to remove the email address for your own protection

To update your login credentials, open ticket with PM Support and they will assist:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Locked out

MrSpock — Mon, 11 Jul 2022 21:56:12 GMT

@Cynthis57

hi when you are locked out for to many attempts you have to wait 3 hours for a reset if it doesn't work then, you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Locked out

Meow — Mon, 11 Jul 2022 21:59:37 GMT

1. Remove your email from public forum

2. Your husband has to contact agent and ask them to change plan and confirm what email he used. Yo ucannot do that for him... If he does not have it, let him create Community account.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.