topic Re: copy of monthly statement in Get Support

copy of monthly statement

whamadeh1 — Mon, 11 Jul 2022 21:33:56 GMT

I am looking for a copy of a monthly statement, last one is fine. I do not need my history usage as I am looking for a statement that shows the

Re: copy of monthly statement

whamadeh1 — Mon, 11 Jul 2022 21:34:52 GMT

a statement that associates my street address with the cell#

Re: copy of monthly statement

MrSpock — Mon, 11 Jul 2022 21:35:39 GMT

@whamadeh1 hi to get a statement you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: copy of monthly statement

softech — Mon, 11 Jul 2022 21:39:13 GMT

@whamadeh1

You need to open ticket with PM Support for official invoice

You can see a sample of the invoice here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: copy of monthly statement

hTideGnow — Mon, 11 Jul 2022 21:38:41 GMT

HI @whamadeh1

Yes, they can prepare you statement with your address there but t will take 2 to 3 weeks.

Please open ticket with CS agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First Type: I need a one-time invoice sent to me
It will give you some options and one of them is "I need a one-time invoice sent to me", click on it,
Then click on "Contact Us" , and then click "Click here to submit a ticket"

you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: copy of monthly statement

jellybean1 — Mon, 11 Jul 2022 21:41:18 GMT

I have lots of experience in this, going back years, and my advice is that if you need invoices, switch carriers now, as Public Mobile has a policy to make it impossible:

Here is what they are asking me for. The last 4 are new TODAY.

You will need to provide:

Your first and last name
Address for the Account (street, not box)
Phone number
Account number
email on file
Amount Paid monthly
Sharing Code
Preferred Language
PIN
Description of your Plan
The Last number you called or texted
When was the last time you logged into the self-serve portal
If you have any additional services
How many years have you been with Public Mobile

Then you MIGHT get an invoice. However, they add new items to this list every single time you ask. Apparently it is POLICY, "since your invoice contains sensitive information".

I'm currently complaining to the CRTC, Social Media, Better Business Bureau and likely going to small claims court over this. It is RIDICULOUS!

Curious what they say to you.