topic Re: Bonus accesss in Get Support

Bonus accesss

JolandaMorrison — Wed, 13 Jul 2022 06:19:19 GMT

Hi its the first time ive been out of my data and it's disappeared from the line but i have lots of bonus data and i can't access it my phone wont work outside of the home.

Re: Bonus accesss

dabr — Mon, 11 Jul 2022 20:58:56 GMT

@JolandaMorrison If you see bonus data line under My Data/Add-on in your account's overview page, then first try rebooting the phone and also make sure data didn't accidentally get disabled on the phone. You can also try removing the SIM and reinserting and rebooting too.

Re: Bonus accesss

MrSpock — Mon, 11 Jul 2022 21:00:46 GMT

@JolandaMorrison hi how much data do you usually have and what does your bonus data say in your data and add on section ? it should go straight to your bonus data when you run out out of your regular allotment

Re: Bonus accesss

BKNS27 — Mon, 11 Jul 2022 21:33:09 GMT

@JolandaMorrison

That is strange, it should automatically switch to your bonus data.

Maybe you should check to see if there are any bonus data left in your account.

Re: Bonus accesss

hTideGnow — Mon, 11 Jul 2022 21:34:51 GMT

HI @JolandaMorrison

Try to reboot your phone once

Check if you have setup some data limit on your phone

and if still does not work, please post a screenshot of your My Data & Add-ons section on your My Account

And, what kind of phone do you have?