topic Re: Move account to different email in Get Support

Move account to different email

cairns72 — Mon, 11 Jul 2022 17:05:05 GMT

I have an account I opened for my son to use and I pay for. He is now able to pay for it and I would like to transfer it to his email and credit card to pay.

What steps do I need to use to achieve th

Re: Move account to different email

MrSpock — Mon, 11 Jul 2022 17:07:03 GMT

@cairns72 hello you need to contact customer service to change the email on that account after that you can go in and change credit card you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Move account to different email

Meow — Mon, 11 Jul 2022 17:21:10 GMT

To change email you have to talk to agent as only they can do that for you.

As for CC change, he (or you) should log in into his account and change it yourself. It is easy but sometimes is not working as expected. When talking to agent (through personal mail) you can ask them to do that for him (HE has to contact them unless he is still minor).

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.