topic Re: "No Service" and Locked SIM in Get Support

"No Service" and Locked SIM

GHANES_T — Mon, 11 Jul 2022 12:17:00 GMT

Good morning,
This morning my iPhone phone indicates "No Service" and Locked SIM. with the popup

SIM is locked

3 attempts remaining

Could you kindly help me, please?

Thank you in advance

Best regards,

Ghanes

Re: "No Service" and Locked SIM

RossN — Mon, 11 Jul 2022 12:15:05 GMT

@GHANES_T hi if it;s a sim unlock you need a c s agent can help with that

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: "No Service" and Locked SIM

softech — Mon, 11 Jul 2022 12:17:43 GMT

@GHANES_T

This has not a problem with PM service

The message is asking for a SIM pin. Once you entered the correct one, service will resume

Did you ever use SIM pin for protection?

You can ask PM support for SIM PUK to unlock it. Please use this direct link to create sim puk request:

https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: "No Service" and Locked SIM

GHANES_T — Mon, 11 Jul 2022 12:32:13 GMT

Hello and thank you, Maire,

I had the same PUK Code issue yesterday and the Customer Service helped me to get the temporary code and that was fixed, but this morning I had the

"No Service" and Locked SIM. with the popup

SIM is locked.

So should I use the same PUK code that I set up yesterday or where can I find the SIM Pin to reset, please? Because I have only 3 tries.
Thank you once again,

Ghanes

Re: "No Service" and Locked SIM

RossN — Mon, 11 Jul 2022 12:52:01 GMT

@GHANES_T hi if it worked I would try it once only since you only have 3 chances to get it right what model iphone

Re: "No Service" and Locked SIM

softech — Mon, 11 Jul 2022 12:57:44 GMT

@GHANES_T I think after you unlock it with the PUK, you have to go and remove the SIM PIN

at least this time, after you got the sim puk and after you put it, reboot the phone couple times and see if it asks you again