Help

DebbieGenge — Mon, 11 Jul 2022 02:03:39 GMT

I forgot my password for my Self Serve account. I also dont have access to the email address that I set my account up with. What do I do

Re: Help

softech — Mon, 11 Jul 2022 02:10:30 GMT

@DebbieGenge you have no access to the registered email mailbox, then, you have to contact PM Support and ask them to reset the password and change the email address for My Account for you:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

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Help

Re: Help