topic Re: SIM card arrival in Get Support

SIM card arrival

Mossman123 — Thu, 09 Jun 2022 17:10:34 GMT

My SIM card hasn’t turned up at my Address. I’m now without a phone. I need urgent help!

Re: SIM card arrival

MrSpock — Thu, 09 Jun 2022 17:12:29 GMT

@Mossman123 hi it can take 2 to 3 weeks for your sim to arrive 🙄

Re: SIM card arrival

BKNS27 — Thu, 09 Jun 2022 18:20:34 GMT

@Mossman123

If you need one right away from London Drugs, Walmart or PM retailers.

LD and Walmart might offer a free SIM if you have staff activate the SIM for you so ask.

When the SIM arrives, you can give it to friends and family or sell it but get them to use your referral code 😉 so they get $10 credit on their second bill and you get 1 point/month so you get $15 credit when you have 15 points.
You can get a referral code from any members on this Community page. 😉😉😉

Re: SIM card arrival

JL9 — Thu, 09 Jun 2022 18:47:00 GMT

Unfortunately the delay keeps getting longer. If time is of the essence either in store or a place like Canadian Cell Supplies is the way to go.

Re: SIM card arrival

esjliv — Fri, 10 Jun 2022 02:31:45 GMT

@Mossman123 wrote:
My SIM card hasn’t turned up at my Address. I’m now without a phone. I need urgent help!

@Mossman123 - did you order a SIM card online with public mobile? If it has been over 10 working days, submit a ticket with customer support to tell them you have not received it yet.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Are you trying to swap a lost or damaged SIM card? Or are you trying to activate a new account?

Re: SIM card arrival

Mossman123 — Mon, 11 Jul 2022 00:28:17 GMT

Hi, it’s been well over a month now and my SIM card still hasn’t arrived.

Re: SIM card arrival

hTideGnow — Mon, 11 Jul 2022 00:31:06 GMT

HI @Mossman123 Open ticket with PM CS Agent for status update. If you can get one from store, get it there, it is quicker. Then just ask PM for a refund. Of course, if there is no store close to you have one, then ask them to you send back another one quick

Message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: SIM card arrival

BKNS27 — Mon, 11 Jul 2022 00:31:59 GMT

@Mossman123

1 month is way too long. I would suggest you contact a CS_Agent and ask for a refund and order the SIM from Canadian Cell Supplies online on sale for $4.99. They have fast shipping and if you are in the Mississauga area, they offer pickup.

Re: SIM card arrival

Mossman123 — Mon, 11 Jul 2022 01:00:23 GMT

thanks for this. I do I contact a CS agent?

Re: SIM card arrival

hTideGnow — Mon, 11 Jul 2022 01:17:53 GMT

@Mossman123 wrote:
thanks for this. I do I contact a CS agent?

HI@Mossman123 you probably don't have a Self-Serve My Account yet,

Message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent