topic Re: Auto renew in Get Support

Auto renew

DellyAnderson_8 — Sun, 10 Jul 2022 22:17:48 GMT

Why won’t my plan auto renew ?

Re: Auto renew

softech — Sun, 10 Jul 2022 21:26:35 GMT

@DellyAnderson_8 Autopay fails sometimes. It could be an issue with the credit card, but more likely a problem on the PM Side.

You have no service now?

Make a manual payment via My Account in the Payment page. But use the option "Other (Enter the desired payment amount)" option and manually enter the plan amoun.t Do not use Amount due as it usually give trouble

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once paid, click the button "reactivate current plan" if it is there

Then logoff and reboot your phone

Re: Auto renew

hairbag1 — Sun, 10 Jul 2022 22:32:24 GMT

On rare occasions, Autopay has been know to fail. Make sure your on-file credit card is up to date.

Many seasoned PM users will manually pay for their renewal, several days before renewal is due. That seems to make renewal process happy and still get Autopay Reward or Points Back.

Re: Auto renew

CountyDownIeUk — Sun, 10 Jul 2022 23:14:32 GMT

Is July 10 your renewal date in your My Account?

Re: Auto renew

Yummy — Sun, 10 Jul 2022 23:22:42 GMT

Are you sure autopay did not work? Do you have any service?

In rare occasions autopay can fail. Then you have to manually pay and service should reactivate automatically (in most cases).

Re: Auto renew

BKNS27 — Sun, 10 Jul 2022 23:44:40 GMT

@DellyAnderson_8

Login to account and double check on the bottom left under AutoPay section, it should say "You are currently registered for dynamic AutoPay".

If not, you will need to turn on AutoPay in Make a Payment section.

Re: Auto renew

flyingcurler — Mon, 11 Jul 2022 00:17:44 GMT

Same thing happened to me today. Thank you for the suggestion that worked!