topic Re: Data Not Working in Get Support

Data Not Working

emilycrocco — Sun, 10 Jul 2022 21:00:31 GMT

The data on my account is not working. I purchased the 1 GB extra (yes, I did the two-step process), and despite restarting my phone, the data won't load. I use an iPhone 7.

Can anyone help?

Thanks

Re: Data Not Working

hairbag1 — Sun, 10 Jul 2022 21:03:03 GMT

~~Did you rty rebooting phone yet~~ ?

Try that or try cycling Airplane mode.

Let us know if anything works.

Re: Data Not Working

computergeek541 — Sun, 10 Jul 2022 21:02:38 GMT

@emilycrocco wrote:
The data on my account is not working. I purchased the 1 GB extra (yes, I did the two-step process), and despite restarting my phone, the data won't load. I use an iPhone 7.

Was data working earlier and do you have a plan that already includes data or one that doesn't have any? Try hooking up your phones to iTunes through a computer and USB to see if that updates any of your phone's settings.

Re: Data Not Working

softech — Sun, 10 Jul 2022 21:03:02 GMT

@emilycrocco So, the 1 GB extra is showing on My Data & Add-ons section on My Account?

Try different app to use the data, I wonder if you accidently disable Mobile Data for the app you cannot access data now

Re: Data Not Working

MrSpock — Sun, 10 Jul 2022 21:05:27 GMT

@emilycrocco yes you said you did the 2 steps so in your account under data and add ons do you see the 1024mb add on?