topic Re: Self serve account in Get Support

Self serve account

SteveKen — Sun, 10 Jul 2022 20:26:03 GMT

Hi here, I'd like to have a solution to my problem of possible, I switched from Kodoo to public Mobile it's been more than a month ago and first problem: when I call or message people it's another number that's displayed in their phones and secondly I just can't access the self serve account nor even create it cause when I enter my phone number it says invalid phone number(i even tried with the number displayed on those to whom I write but nothing) i tried entering my email account but still nothing but what's funny is that i actually receive mails from public Mobile in that mailbox, I am more than pissed off and the ass holes have made all their service virtual meaning there's no way to get real help from someone.

Re: Self serve account

MrSpock — Sun, 10 Jul 2022 20:29:24 GMT

@SteveKen sounds like your port didn't go through you can contact customer service here

you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Self serve account

softech — Sun, 10 Jul 2022 20:28:36 GMT

@SteveKen it sounds to me that your porting was never completed and PM assigned you another number

Put your Koodo sim back in a phone to see if it can still make and receive calls. If the porting was never completed, Koodo account still still be working and not closed (and PM would still be charging you)

And open a ticket with PM Support via direct message and have them to confirm if porting was ever completed:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Self serve account

SteveKen — Sun, 10 Jul 2022 21:52:36 GMT

Thank you I'll try that.

Re: Self serve account

SteveKen — Sun, 10 Jul 2022 21:53:51 GMT

Thank you I'm working on that, you guys answered pretty quickly and provided a solution, that's awesome. Thanks 👍🏾