topic Re: Forget my security question? in Get Support

Forget my security question?

ananda_pradhan1 — Sun, 10 Jul 2022 19:56:48 GMT

Hi there,

I need to change my payment method of my account. I tried signing in with my old password and it is not working and I forget my security question. Please help me out?

Re: Forget my security question?

softech — Sun, 10 Jul 2022 19:52:47 GMT

@ananda_pradhan1 you might want to remove your email address as this is an open forum

if you tried Forgot password link and that didn't help, open ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Forget my security question?

MrSpock — Sun, 10 Jul 2022 19:52:59 GMT

@ananda_pradhan1

Hi you will need a customer service agent for that

you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Forget my security question?

RossN — Sun, 10 Jul 2022 19:57:55 GMT

@ananda_pradhan1 hello it is not recomended to put anypersonal info on here anyone can see it and people will use is to hack your account,if you see the little down arrow top right corner of your post,press it and delete your email